Services

Patient Revenue Cycle - What We Do

The ChallengeThe Rise of the Healthcare ConsumerWhat We DoWhy We're DifferentWhat Are the Benefits?MedDirect is a patient services company delivering revenue cycle management services and advanced multi-channel custom communications to healthcare organizations. Our approach is unlike any other in our space. It's an approach that recognizes that improving patient satisfaction and education has a clear and direct impact on your healthcare organization's bottom line and that acknowledges how patient satisfaction is closely tied to community reputation, physician satisfaction, clinical outcomes and financial results.

Our core mission is to increase patient pay revenue, enhance the patient's pre and post-clinical experience, streamline operations and transform patients into well-informed and loyal customers.

What we do:

• Statement processing & management: Includes the ability to consolidate multiple charges onto one patient account (even if the charge was submitted from a different EPM platform).                                                                                                         
  

• Cash management, payment processing and payment posting (back into client EPM).
  

• Comprehensive compliance & audit: We adhere to a rigorous Corporate Compliance Program spelled out in a very detailed Corporate Compliance Plan. This document serves as an internal safeguard, ensuring that each function of the billing and collection process complies with all federal and state regulations, as well as private payor policies and guidelines.
  

• Mass personalized cross-channel patient communications (welcome call, phone, SMS & email): We enable physicians & hospitals to engage their patients in positive, interactive communication that emulates and achieves the type of result found only in person-to-person dialogue. Blending interactive automated communications with data driven analytics, proven best practices, and deep clinical expertise, MedDirect drives positive behavior with your patients. Everyone gets the message they need, at the time they need it, and over their preferred channel.  Click here to view our Communications Technology Demo.
  

• Reporting, metrics, custom dashboards & intelligence: Our software application makes sharing live, interactive data visualizations, dashboards, reports and workbooks fast and easy. With enterprise-class security and performance to support large deployments.
  

• Personalized patient web portals: Patients have the ability to completely manage their patient pay accounts online (pay online, view statements, submit insurance information, streamline communication, etc.).
  

• Provider administrative portal: View all aspects of your patient-pay revenue cycle operations from the convenience of a browser (view all patient accounts, discovered insurance information, etc.).
  

• Operate a world-class multi-lingual call center from 8 a.m EST to 12 am EST M-F and from 9 a.m. EST to 2 p.m. EST on Saturday.  Our call center is located in Grand Rapids, MI.

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