Services

Patient Services & Loyalty

Engaging Conversations, Healthier Outcomes

Health care is a unique industry in which success is not measured simply by financial returns. The most successful health care organizations act upon the needs of all customers, both internal and external, to improve the delivery of care and achieve organizational results.  The return on investment from improved customer perceptions and engagement to better clinical outcomes and financial results allows health care providers to give back to their communities while reinvesting in their customers. Having worked with some of the nation's largest and most well run healthcare providers, we know that when you reach out proactively, people respond, take action and generally respond positively.

Our advanced multi-channel communications allows a wide range of bi-directional communications with patients and customers. The communication needs of a Healthcare organization can vary widely based upon demographics, service lines and objectives. In general we characterize these into pre-clinical and post-clinical in scope.

Pre-clinical communications typically occur once a prospective patient has been identified either through some marketing event or channel, or a referral has been initiated. These communications can be uniquely scripted and highly personalized to deliver information or to solicit feedback or data from an individual. Some examples are:

    * Targeted Marketing campaigns
    * Pre-clinical appointment reminders
    * Pre-clinical reminders or RPC to nurse Triage
    * Event or class notification and registration

Post-Clinical communications can provide a healthcare provider with unparalleled connection to patients to cost effectively deliver a whole host of communications dedicated to patient, retention, loyalty and goodwill. Some examples of post-clinical communications are:

    * Post-clinical reminders
    * Medication reminders
    * Real time satisfaction surveys
    * Promotion of Events and Classes
    * Disease Management
    * Promotional marketing
    * Goodwill marketing